Job Responsibilities

The position is responsible for the maintenance of the digital applications in production, including tasks related to

troubleshooting application issues and root cause analysis. Must have business skills and technical IT knowledge in

order to deliver application operations services.

Description of tasks:

Work on planning and execution of incident, problem, change and service requests within agreed SLA

May create and develop software solutions to the application including deployment to production

Manage ticketed query system (ServiceNow, Jira)

Maintaining and updating technical documents and procedures

Collaboration with multiple teams and vendors for production related activities

Regularly check on overall health of the applications supported

Required Technical and Transferrable Competencies -

Job Requirements

Knowledge on ITIL framework

Technical skills

Java

Oracle SQL

HTML, CSS, Javascript

Angular JS, Angular 2+ (preferably latest version)

Ionic

Bootsrap

IBM MobileFirst (version 7 and 8)

At least 2 years of experience in application support or L2 production support

Excellent problem solving and analytical skills

Ability to troubleshoot complex issues

Able to read/write easy to medium SQL query

Experience on application development and deployment for mobile app With good communication skills

Able to work outside business hours to provide on-call support when necessary for production issues and application health check