Job Description:
● Minimum 6 years of Service Delivery experience
● Extensive Supplier and Vendor Management Experience including contract negotiations through to holding on-going formal monthly and quarterly service reviews.
● Experience of creating Service and Support processes from the ground up and carrying out effective stakeholder management up to Exec Level to ensure the process is adopted
● Experience of running a governance function within a support environment
● Experience of creating and maintaining a Service Catalogue
● Experience/Exposure to Incident, Problem, and Change & Release Management
● Experience of driving service improvement through effective process governance
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