Job Description:

●    Minimum 6 years of Service Delivery experience

●    Extensive Supplier and Vendor Management Experience including contract negotiations through to holding on-going formal monthly and quarterly service reviews.

●    Experience of creating Service and Support processes from the ground up and carrying out effective stakeholder management up to Exec Level to ensure the process is adopted

●    Experience of running a governance function within a support environment

●    Experience of creating and maintaining a Service Catalogue

●    Experience/Exposure to Incident, Problem, and Change & Release Management

●    Experience of driving service improvement through effective process governance